Please read these terms carefully before booking your surprise adventure with Unexpectifly
These terms and conditions ("Terms") govern your use of Unexpectifly's services. By booking a trip with us, you agree to these Terms in full.
Unexpectifly organizes surprise and customized trips. This means that for a surprise trip, the traveler will only receive the destination and accommodation details shortly before departure.
These general terms and conditions apply to all travel agreements between Unexpectifly and the traveler.
By booking a trip with Unexpectifly, the traveler accepts these terms.
Deviations from these terms are only valid if Unexpectifly has confirmed them in writing.
For the purposes of these Terms, the following definitions apply:
A booking is only confirmed when Unexpectifly has received payment and sent written confirmation to the traveler.
The traveler must provide accurate and complete information during the booking process, including but not limited to personal details, dietary requirements, and accessibility needs.
Travelers must be at least 18 years old to book a trip. Minors may travel with written consent from a parent or guardian.
For surprise trips, destination details will be revealed 24-48 hours before departure. Basic information such as climate and packing suggestions will be provided in advance.
Special requests and preferences will be accommodated where possible, but cannot be guaranteed for surprise trips.
Travelers are responsible for ensuring they have valid travel documents, including passports and visas where required.
Unless otherwise stated, trip prices include accommodation, transportation, and activities as specified in the booking confirmation.
Personal expenses, meals not specified, travel insurance, and optional activities are not included unless explicitly stated.
Prices are fixed at the time of booking, except in cases of significant changes in taxes, fuel costs, or exchange rates.
Changes to bookings may be possible subject to availability and additional charges. Change fees will apply as outlined in the booking terms.
Unexpectifly reserves the right to make minor changes to itineraries. Significant changes will be communicated immediately with options for alternatives or refunds.
To comply with the legally required guarantee, Unexpectifly uses STO Garant. You can verify this via the STO Garant participants page (www.sto-garant.nl/deelnemers). All information about STO Garant can be found at www.sto-garant.nl.
For each travel offer from Unexpectifly, it will be clearly stated whether the STO Garant guarantee applies. The guarantee scheme explains what the guarantee entails and which conditions apply.
You can find this guarantee scheme on the STO Garant website (www.sto-garant.nl/downloads).
If the STO Garant guarantee applies to your booking, you will not pay the travel sum to Unexpectifly, but to the third-party account of Stichting Derdengelden Certo Escrow, a payment service provider registered with De Nederlandsche Bank (DNB) and the Autoriteit Financiële Markten (AFM).
7.2.1 Unexpectifly may require a deposit when booking. The amount of the deposit will be stated in the travel agreement.
7.2.2 The remaining amount must be paid no later than 30 days before departure.
7.2.3 If the traveler does not pay on time, Unexpectifly has the right to cancel the trip. The cancellation conditions as mentioned in article 8 will then apply.
Cancellation fees apply according to the following schedule:
If Unexpectifly cancels a trip, travelers will receive a full refund or alternative arrangements of equal value.
Travelers are strongly advised to obtain comprehensive travel insurance covering medical expenses, trip cancellation, and personal belongings.
Unexpectifly's liability is limited to the services directly provided. We are not liable for acts of third parties, natural disasters, or circumstances beyond our control.
For questions or concerns, please contact our customer service team through the official channels provided on our website.
Any disputes will be resolved according to Dutch law. We encourage resolution through direct communication before pursuing legal action.
By creating an account or booking a trip with Unexpectifly, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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